Usually, you can click the “Lost username/password” link on the homepage of MyPortfolio. Enter your username, or if you do not know that, your email address, and you will receive an email with further instructions.
If you normally log in to MyPortfolio through Moodle, go to your Moodle site and log in through there.
If your school has single sign-on and you forgot your login information, please contact your school’s IT team so they can reset your password.
If you still cannot get in, please ask your school administrator for MyPortfolio for assistance. You can contact them via your school’s page:
Check that you have set any access permissions for the page or collection that you want to share. Go to Portfolio → Shared by me and click the Edit access icon next to the page or collection that you want to share. Make sure that the person you want to share your portfolio with is listed on the right under “Added”.
See the user manual for more information on how to give someone access to your portfolio.
Does the error message contain information about the issue and / or how to fix it? If so, please fix the problem.
If it is a generic error message such as “You encountered a bug in the system”:
The following video formats can be embedded within MyPortfolio. Some may require that your computer can display them:
In addition, MP3 files can be used in the “Internal media” block as well and played directly in MyPortfolio.
If you want to change only your portfolio, you can create a skin and apply that on top of the current theme overwriting its styles.
You may need to ask your institution administrator to allow skins for your school if you do not see the Skins menu item under Portfolio.
If you don’t want your school to use the default theme, you can ask your school’s administrator on MyPortfolio to choose a different built-in theme which would then be used by everyone in your school. If skins are allowed, you can also overwrite these styles for more flexibility in the look of your portfolio.
Administrators as well as an institution’s staff are listed on a special page so you can contact them easily.
If your school does not have an administrator listed, nobody would respond to your administration queries. You can contact the site administration team if you need assistance from an administrator.